Frequently Asked Questions
Logo Shop → How It Works
How long does it take?
I mean it when I say Logo In A Day! For all the details and specifics about turnaround times, get yourself on over to the How It Works page.
What does each logo package include?
I'm glad you asked! Just check out my Logo Packages page for all the details.
How can I pick the colors for my logo?
I've put together handy charts where you can choose from hundreds of available Pantone colors on the Color Guide page — it's like the paint aisle at your local home improvement store!
Can I specify Hexachrome (Hex) color codes instead of Pantone?
The Pantone® Matching System (PMS) is a system shared world wide by the graphic arts industry. It's the industry standard for most printing companies to ensure accurate color matching when color is critical to your project. Given my previous positions in pre-press environments, it's my opinion that if a designer has only given you Hex color codes for your branding, then they have not completely done their job!
If you specify a Hex color code instead of a Pantone (PMS) color number when placing your order, I will accept them. If you order the Essential Logo Package or the Watermark Plus Package, I will keep the colors as Hex values in your final logo files.
However, please know that if you order the Designer Bundle Package or the Limited Edition Package, I will match the values to find the closest equivalent PMS number to use in the creation of your logo. The final files with those packages will include a custom color matching guide, which includes your colors broken down in Pantone (PMS), Hexachrome (Hex), CMYK & RGB values for future color matching reference.
Can I choose from different fonts for my logo?
If you really like a design from the Brand Shop but want a simple font change made (such as going from a serif to a sans serif) then please Contact Me first! If it's an easy substitution, I'll be happy to make it!
But generally, given the wide variety of sizes & shapes and heights & widths that fonts are available in, there are some designs that simply will not accommodate various fonts other than the ones I've selected. Therefore, at this time, the customization of your logo design includes the initials, name, text, colors, and minor placement modifications only. I'm in the process of working to implement a way to customize fonts for some logo designs in the near future, but this is not currently available.
Can I request that you change the size of a logo element or move around the placement of something in a design?
If you've got your eye on a design in the Brand Shop but want a simple size or placement change made from how it is shown, please Contact Me before placing your order! I will certainly try to be accommodating where possible, so if it's a quick fix, then I'll be happy to make it. But if there would be a major re-design involved to achieve the result that you're after, I will ask you to submit a Custom-Made Logo Questionnaire.
Are your logo designs one-of-a-kind?
With the exception of my Limited Edition designs, all pre-made logos will be resold and are not officially considered one-of-a-kind. However, once you customize the logo with your name, initials, text, colors, etc, it will certainly be unique.
You can see examples of the variety of designs that are possible from just one logo template on my Showcase page.
Do you offer refunds?
Since my logos are digital products that cannot technically be returned or exchanged, I cannot offer any refunds for any reason. Please be sure to check any applicable requirements before placing an order and if you have any questions about a design, please Contact Me.
Template Shop → How It Works
How long does it take?
Immediately after you’ve placed your order, you’ll receive an email with a link to access your digital downloads!
What sizes are the templates?
• Each Instagram Post template is 1080 x 1080 pixels, which is the standard square size for Instagram feed posts.
• Each Instagram Story template is 1080 x 1920 pixels, which fit perfectly when added to your stories! I have carefully allowed enough space at the top & bottom of these designs to make sure nothing is covered up by your profile photo, message box, etc.
• Each Pinterest template is 735 x 1102 pixels, which is a common 2:3 size for Pinterest pins.
Are the mock-up photos shown included in my purchase?
No, but they are free to download! All of the photos used in my mock-ups were downloaded from Pixabay.com, where you can get over 1 million royalty free stock photos!
To customize your designs, you can use any of your own images, search for images on Pixabay, or Contact Me if you'd like the link(s) to any of the actual photos used.
Are the fonts included in my purchase?
All of the fonts used in my mock-ups are free fonts that are readily available in Canva and Google Fonts. The templates have already been set to match the exact same fonts, however, you can change these to anything you'd like as needed!
Why do I need to make a copy of the Digital Templates?
You must be certain that you ONLY EDIT the design that you make a copy of. This is to ensure that you get to keep editing your own copies of the design templates and that the original is untouched.
My templates are reviewed twice a day and any changes accidentally made to the originals will be removed! So you will lose all of your customization if you forget to make a copy first!
Do you offer refunds?
Since my templates are digital products that cannot technically be returned or exchanged, I cannot offer any refunds for any reason! Please be sure to check any applicable requirements before placing an order and if you have any questions about a template pack, please Contact Me.
Can I test out your templates before I buy?
YES! I've got a FREE Canva 5-Pack of Instagram Post Templates that you can get access to by clicking here.
Logo Change Requests
What if I need to make design changes after I place my order?
When you receive your first Digital Proof after placing your order, you will have the option of either approving the proof as-is or submitting a change request. All of my logo packages include two (2) rounds of changes for things such as text corrections, color changes, element placement, etc.
What if I need more than two (2) rounds of changes?
Included in all of my logo packages are two (2) change request submissions. There will be a charge of $11.00 for each additional Digital Proof Change Request.
What if I submit Digital Proof Change Requests, but realize after getting revised proofs that I prefer the 1st or 2nd one after all?
As far as I'm concerned, no harm no foul. At the end of the day, I want you to end up with a logo that you LOVE!! So if seeing the second or third proof simply drives home that the first one was best, that's fine by me! Each proof has a unique proof # so just be certain that you approve the correct one and you'll be set!
What if changes are needed that are due to an error by Logo In A Day?
I'm only human, so in case an error or omission should occur on my part, of course I will gladly correct it at no additional cost or expense to you.
Final Logo Package Files
What if I need to change the Logo Package type that I purchased?
Should you decide at any point in the future that you need something not included in the package you chose to order, please refer to my Logo Packages page to see what's available. You can quickly and easily purchase additional file formats by choosing what you need from the Upgrades & Add-Ons section of the Brand Shop!
How will I receive my Logo Package files?
Within 24 hours after your last Digital Proof is approved, you will receive an email with a link to download your new logo files. Your link will remain active and your files will be available to download for thirty (30) days, but you can always contact me any time if you ever need anything sent to you again!
Are the mock-up photos shown with your logos included?
The photos in my visuals are 'examples' only and will not be included with your purchase.
How do I use my logo files?
Included with your logo files will be a copy of my Easy Cheat Sheet For Understanding Graphics File Types. This super easy cheat sheet provides a quick explanation of the most common graphics file types, plus it includes a handy reference chart so you know exactly when to use each one!
If you don't want to wait until your project is completed, you can get your copy now by going here → File Type Cheat Sheet
Do you offer fully custom-made logo design & branding services?
YES! I do offer the option to work 1-on-1 with me for a completely unique and original logo design project from scratch. So if none of the designs in my Brand Shop meet your needs or if you're looking to have something very specific designed, please complete and submit a Custom-Made Logo Questionnaire.
Do you take special requests?
YES! I'm always looking for ideas for new designs to add to the Brand Shop! If you've got something in mind that you'd like to see made available as a pre-made logo template, please Contact Me. However, keep in mind that it would then be a design I'd be re-selling and it would be added to the end of the production queue (so the lead time for availability could be 2-3 weeks). If you need something unique and/or done sooner than that, please submit a Custom-Made Logo Questionnaire.